Please note: We are working within government guidelines and we are still taking and dispatching orders.
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The Garden FactoryThe Garden Factory

Customer Testimonials

Thanks for your excellent customer service. I will have no hesitation in recommending you to my friends and will certainly buy from you again. WELL DONE!
Kind regards

Louise / 13 January 2015 AT 09:38AM

Hello, just to say thank you for an excellent service - informative website, helpful communication, and delivery when promised. Have recommended your company to a friend, who hopefully will be placing an order.
Thanks again.

Margaret D / 13 January 2015 AT 10:16AM

Wonderful! What great service, thank you very much indeed. With best wishes,

Mike C / 19 January 2015 AT 12:52PM

My wife's the gardener so I'll ensure she visits your website ASAP. Once again, many thanks for all your help. You're a star! Best Wishes,

Harry N / 23 January 2015 AT 10:01AM

Hello, I must also say your service is excellent and I will be recommending you to my friends when they are looking for garden supplies and will of course, be a repeat customer. Thanks again, I wish more Companies conducted their business as you do......

Scott W / 24 February 2015 AT 11:20AM

Thank you, thank you, Thank you. My order came yesterday and so far so good - I'm just working out how to put it up. I'll happily shop with you again. A happy customer.

Joyce / 24 February 2015 AT 11:20AM

Thank you, item arrived today. Already assembled and in the garden, thank you for the excellent after sales service on the item. We will be more than happy to use your company again.

Phil / 24 February 2015 AT 11:22AM

Thanks for your prompt response - goods received today - excellent.

Heather / 24 February 2015 AT 11:23AM

Order delivered only 3 days after ordered. very well packed and in good condition.
Thanks to all.

Ken / 24 February 2015 AT 11:25AM

bought 2 vesta garden urns and 2 roma urns. I am delighted with the products. The service was prompt and delivery date notified. I wouldn't hesitate from buying another product from this company. Many thanks. Delighted.

S Chapman / 24 February 2015 AT 11:35AM

Thank you for sending the replacement seat for my garden bistro set it was much appreciated. Excellent service we will recommend to family and friends. Thanks again.

Christine / 25 February 2015 AT 14:18PM

Bench just arrived. Speedy delivery, price fantastic! What more could a customer ask for? Many Thanks

Wendy / 18 March 2015 AT 09:44AM

Extremely helpful support today from a member of staff who was incredibly knowledgable and clearly loves her job.

John / 03 April 2016 AT 22:40PM

Thank you for a service which is in my opinion one of the best I have dealt with. My order did arrive with a damaged part but this was not the fault of The Garden Factory, it was a issue with the courier. Both Glen and David resolved this problem and I received a new part the next day. Pity other companies cannot do the same, so well done. A really excellent service and I would recommend this Company to any one. Thank you.

Pete Hopkins / 25 May 2016 AT 11:58AM

GREAT, JUST RECIEVED OUR ORDER, MANY THANKS FOR THE PROMPT AND EFFICIENT SERVICE.

William Grant / 12 August 2016 AT 14:19PM

Always a Friendly Welcome the staff are Very Helpful and they always have a answer. I enjoy going to our local store. Thank you

Elizabeth Kemp / 14 August 2016 AT 09:53AM

Once again I visited your super garden centre and was pleased to see the young lady who helped us rid our greenhouse some 3 years ago of green fly and as usual the staff were very helpful and cheerful. Had a chat with Dave the general manager who always has the time to help or pass you to someone who can.
thank you Abercorn and I will continue to recommend to my friends and all the members of Regiment Way Golf Club

Richard Smith / 20 March 2017 AT 19:29PM

I ordered two Kent Companion seat sets, we had a bolt issue. Rang the Garden Factory and within 24 hrs of my call they had arranged for a replacement . This arrived 2 days later via courier. Excellent after sales service and would recommend without hesitation!

Kerry / 24 April 2017 AT 13:16PM

Hi
Thank you for your great service and fast delivery.
Very pleased

Claudia / 18 January 2018 AT 10:26AM

I ordered two rose arches on the 16th January by the 18th January they arrived! Excellent service from both the Garden Factory and Poppy Forge.

Mr Jones / 26 January 2018 AT 15:59PM

Really impressive customer service, both in outcome and speed of response thank you very much.

Jenny From Wiltshire / 22 May 2018 AT 13:26PM

We would like to thank The Garden Factory for the service. They dealt with our query very quickly. We had difficulty in tracing a replacement solar light bulb for a Tresco Wind Sculpture, The Garden Factory were able to source this item, and we where able to pay by cheque which was a added bonus. The solar light bulb arrived within days, very securely packed. Thank You.

Pat and Eric Jones / 24 August 2018 AT 09:37AM

Thank you for your excellent Service, we will recommend you to friends and i will use again. Many Thanks

Barbara J / 24 August 2018 AT 09:39AM

Absolutely love our garden mirror- looks fabulous. It arrived fast and was easy to put up. Staff very helpful on telephone too!

Janet Buckley / 24 August 2018 AT 15:59PM

Bench arrived quickly and it is a quality item, first rate service.

Stephen / 19 September 2018 AT 15:08PM

Bench arrived quickly and it is a quality item, first rate service.

Stephen / 19 September 2018 AT 15:10PM

Ordered a Garden Clock for a 70th Birthday Present and it is Absolutely Beautiful Garden Clock, Thanks You

Mrs Adams / 13 November 2018 AT 14:45PM

Ordered a Garden Clock for a 70th Birthday Present and it is Absolutely Beautiful Garden Clock, Thanks You

Mrs Adams / 13 November 2018 AT 14:46PM

Absolutely delighted with my multiple orders, each time i got great service and products - Thanks

Sheila / 21 February 2019 AT 09:59AM

I placed an order very late on Sunday evening and goods arrived Wednesday afternoon. What superb service and I am delighted with the goods at a great price and good quality. Thank you!

Mary / 20 March 2020 AT 13:01PM

I placed an order very late on Sunday evening and goods arrived Wednesday afternoon. What superb service and I am delighted with the goods at a great price and good quality. Thank you!

Mary / 20 March 2020 AT 13:02PM

During the virus crisis I took advantage of ordering a delivery-fantastic service and delivery the next day -many thanks.

Marion Garrett / 06 April 2020 AT 09:15AM

When the pump on our new fountain stopped the Garden Factory organized swift , efficient and courteous replacement - thank you!

Carolyn / 28 June 2020 AT 22:11PM

Many thanks to the team, for your great communication and efforts to ensure my order was delivered, particularly in these difficult times. Would be pleased to order from you again. Kind regards, Dave L.

David Lockyer / 10 July 2020 AT 08:20AM

Thank you for the courteous and professional service from your Company. I ordered a clock for outside. Quick delivery and very well packed. Good quality and exactly as described. Would have no hesitation in buying from you again, or indeed recommending your Company. Thank you.

K Sue Barker / 23 July 2020 AT 16:11PM

Slight problem with clock, sorted out very promptly and efficiently. Cannot praise enough, will definitely trade with you again. Thank you and Best Regards to all

Shirley Brown / 15 August 2020 AT 12:31PM

A big thank you The Garden Factory , they replaced faulty part in 2 days. Very pleased with beautiful bistro set, will certainly order again and will recommend to family and friends.

Carolyn / 16 September 2020 AT 04:43AM

Received our Mississippi love bench earlier today, arrived on time and well protected, assembled it earlier and was straight forward, good quality product, we are very pleased with it, we will certainly be ordering again from your company, thanks again, keep safe keep well

Cliff walker / 19 January 2021 AT 18:35PM

Great service. Had problem which was dealt with straight away. Would highly recommend this company.

Nona B / 05 March 2021 AT 10:11AM

Just had to say what fantastic service from you with my plant liners. Firstly you were the only ones I could get correct size from and delivery very fast. Definitely recommend you to my friends . A big thank you

Frances Langford / 26 June 2021 AT 13:15PM

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