The Garden Factory - Online Garden Centre - Delivery

Our aim is to deliver most orders to you within a 2 to 5 working day time frame. This is subject to stock and the information displayed on each individual item.

Delivery is £5.95 per order, (unless otherwise stated). VAT is included in our price.

Where does The Garden Factory deliver?

Our £5.95 rate applies to mainland England, Wales and some of Scotland only.

The Garden Factory will also deliver to all parts of the UK, including:

• Highlands
• Islands
• Northern Ireland

But additional charges and weight conditions apply to these areas

Please contact The Garden Factory on 01376573302 or email us here for further information.

• Should you place an order for delivery to any of the above locations, we will not ship it until the excess payment has been made.
• Additional rates apply to ALL the following postcodes:
  • England & Wales        GY, JE, TR21-25 (Scilly Isles), IM1-9 (Isle of Man)
  • Scotland                   AB31-38, AB41-56,FK19-21, HS, IV1-55, IV3-56
  • OFFSHORE                KA27-28, KW, PA20-78, PH9, PH15-44, ZE

Are there any other Garden Factory  delivery options?

Next Day

It is possible for us to arrange next day delivery and this operates from Monday to Friday from 8am to 6pm. Your order will need to be placed before 11am and you'll need to contact The Garden Factory in advance to arrange this. Due to the range of products and the diverse methods of transportation we use, each order will be charged on an individual basis. It is not possible to send an item next day on a Bank Holiday or for a weekend.

Saturday delivery

Certain items may be delivered to UK mainland on a Saturday at an additional cost. Please contact The Garden Factory on 01376573302 or email store@thegardenfactory.co.uk.

Can The Garden Factory confirm an exact delivery time slot?

Sorry, this isn't possible. Each and every courier does their own 'rounds' so there's no way of telling when they'll be with you. If you're going to be out when delivery is made we recommend that you to add a suitable delivery instruction such as:

• Leave in porch
• Leave behind bins
• Leave in garage
• Leave with No. 5

Your parcel will be left and a card notifying you where the item is pushed through your letter box. If you need it signing for, please designate a helpful, friendly neighbour and try and forewarn them that something is due. Please remember that you are liable for any loss or damage if the parcel isn't signed for.

On receipt of your order we strongly suggest you immediately check for damage or malfunctioning parts.

I've put the wrong address on the delivery information. What should I do?

You'd be amazed be the amount of calls we get from customers frothing at the mouth about their delivery only to discover they put on the wrong postcode. And these are the folks who generally haven't left a phone number too, or email. PLEASE DOUBLE CHECK YOUR INFO AND CALL US PRONTO!

If you're information isn't correct please don't suppose the couriers are going to work it out by asking the neighbourhood. Sorry, but 99% of them don't have time. And if the item is then lost, sorry again; we sent it to you in good faith to the address you specified and that ain' t our fault now, is it?

Happily we generally sort these things out before it gets to this point.

I'd like the items brought through to my garden but I'm too small/young/frail/pretty/old/idle/ to lift them.

General Parcels

Delivery drivers will deliver general parcels to your door or a specified place nearby (see above), but this is subject to the delivery driver having easy and suitable access.

Pallets

Pallets are left on the kerbside, and this means kerbside, folks, or in a driveway which is accessible and at the discretion of the driver. Please leave plenty of space for the drop and remember that the goods are on a pallet because they’re heavy or clumpy. Organise some help to move them.

And please don’t expect a delivery driver to traipse through your house with packages or start positioning your product. They've got work to do and they’re not insured to do this. Make these arrangements yourself.

Restrictive Access

If you have restricted access to your property or know of anything that might impede delivery, let us know. Our couriers sometimes use big trucks. Some examples of this might be below:

• Narrow lane or driveway
• No turning
• Utility works
• Overhanging trees
• Flooding
• Farm tracks

In the event of an undelivered item requiring further delivery due to unmentioned restrictive access the customer will bare the full cost of re delivery.