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The Garden FactoryThe Garden Factory

Delivery and Returns

DELIVERY

Our aim is to deliver most orders to you within a 2 to 5 working day time frame. This is subject to stock availability and any additional information displayed on individual items. Please also take into consideration that delivery and dispatches may be delayed on Bank Holidays.

DELIVERY METHODS

Most Products shown on our site are dispatched by an Express 48 Hour Courier or Royal Mail service at a cost of between £3.00 to £6.25, unless otherwise stated on individual item descriptions or on checkout. Delivery methods vary due to the weight and size of the item and this will determine whether orders are sent through Royal Mail, courier, or on a pallet. If pallet delivery is required it may take up to 5 working days to be delivered.

Other delivery services are available on request such as Next Working Day through our Courier and Royal Mail, this is also dependent on the item and location of delivery. There will be an extra charge for this. It is not possible to send an item next day on a Bank Holiday or a Bank Holiday weekend.  Please ask for a quote if you require this service.

Additional Charges

Delivery is available to most parts of the UK at an additional charge, these areas include:

  • Highlands
  • Islands
  • Northern Ireland

Weight and size conditions apply to these areas and may take extra time to be delivered. Please see below table which indicates approximate costings.  Please call for a quote if this service is required.

Areas and Surcharges - Courier 48-72 Hour Services Only Available

AreasPostcodesSurcharge (Approx.)
Scottish Island and Highlands IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE £12.00
Northern Ireland, Isle of Man and Isle of Scilly BT, IM, TR21-25 £17.50 Northern Ireland £16.00
Isle of Wight Isle of Wight PO30-41 £8.50

Please contact The Garden Factory on 01376 573 302 or email us store@thegardenfactory.co.uk for further information.

If you do want delivery to the above postcodes then please contact us for a quote before buying, currently the website does not work out delivery costings for these postcodes.

Due to some parcel size restrictions, some products are classed as a ‘large parcel’, which we are unable to send to certain postcodes. These areas are where the courier service is unavailable; please accept our apologies for this.

Delivery Procedure

The majority of goods are shipped from our central warehouse, while others are dispatched direct from the suppliers.  On occasion you may receive more than one delivery when multiple products are ordered. Delivery times and service may vary because of this.

Tracking your order

Tracking is available on most items sent by Courier. Tracking will show the progress of any order and once it has been dispatched an email should be sent to you by the Courier. Please follow the instructions on that email to track your item.

Or please contact The Garden Factory on 01376 573 302 or email store@thegardenfactory.co.uk

PICK UP

If you wish to pick up from us this can be arranged. This is subject to the item(s) you are wanting and notice given to us. Please also bear in mind that this will be at a different location then stated on the contact page.  Collections will be available from Abercorn Plant and Garden Centre, CM2 8LX. Please contact The Garden Factory for further details.

For further information regarding all aspects The Garden Factory regulation and terms please see our FAQ and Returns Page.

RETURNS

The Garden Factory guarantees to send you great gardening products and garden items that you would find at any quality garden centre in the UK.

We and our suppliers will inspect goods before they leave so they reach you in prime condition. We also do our utmost to package items in such a way that nothing gets damaged on their journey to you.

On receipt of your order we strongly suggest you immediately check for damage or malfunctioning parts. However, if there's a problem here's what to do:

  • Damaged or defective goods
  • Goods damaged in transit
  • Requesting a refund of unwanted goods.
  • Contact our Customer Service Team
  • Incorrect goods received
  • Goods not required once received.

CONTACT OUR CUSTOMER SERVICE TEAM

Via Telephone01376 573 302
Via Emailstore@thegardenfactory.co.uk
Via PostReturns
The Garden Factory
301 Beehive Lane
Chelmsford
Essex
CM2 8LX